Refund Policy

At Flint, we're committed to creating tools that help modern creators do their best work. We understand that sometimes a product might not meet your needs, and we want to make the return process as smooth as possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns:

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging with all parts complete.

How to Initiate a Return:

To start a return, please contact our team at support@flintgoods.com. Include your order number and a brief explanation of the reason for the return so we can improve our products.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect, defective, or damaged item).

Once you request a return, we'll email you the return shipping cost for approval. After you approve it, we'll send you the link to start the return process. The return shipping cost will be deducted from your refund once we receive the item.

Please note: Delays caused by customs clearance are beyond our control and are not considered valid reasons for a return.

If your order arrives damaged, defective, or in the wrong variant, we'll cover the return shipping costs. Please contact our support team within 14 days of delivery to report the issue.

Refund Process:

Once we receive your returned item and inspect it, we'll notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original method of payment within 7 business days, less the agreed return cost.

Refunds may take additional time to appear in your account, depending on your financial institution.

Exchanges:

If you'd like to exchange your item for a different variant, please contact us at support@flintgoods.com. Once approved, we'll send you an invoice for the return shipping cost and any price difference (if applicable). After payment, you'll receive a link to register your return—be sure to select 'Exchange'. Once we've received and inspected your item, we'll issue store credit via email so you can reorder your preferred item.

Return Denial:

Flint reserves the right to refuse returns that do not meet our return policy guidelines. Items returned outside the eligible return period may also be denied. Returns sent to any address other than the one provided through our portal will not be accepted.

Defective or Damaged Items:

If you receive a defective or damaged product, please contact our team immediately. We'll provide instructions on how to return the item and arrange for a replacement or refund.

Contact Information:

For any questions or concerns regarding our return policy, please contact our team at support@flintgoods.com.